Loading...
Home
All Projects
Connect

Spaces

Restructured all of Mighty Networks so that the platform is built on modular features that surface activity to the forefront rather than being restricted to a pre-built template.

Product Designer

2 designers, 1 product manager, 9 developers on 3 platforms, 6 QA Engineers
(Mar 2020 - Nov 2020 & Feb 2022 - Dec 2022)

Pro Sales nearly doubled in the months following release, and complaints about "feeling lost" went away

Figma
Competitive Analysis
Experience Design
Vision Definition
Interface Design
Quality Assurance Testing
Iterative Development
System Architecture
What is Mighty Networks?The ProblemsMaking a DecisionThe SolutionResultsUp Next

What is Mighty Networks?

Might Networks is a platform where creators can organize their community's special interest areas by building Groups or Courses within their Network. The tools provided were powerful, but had a lot of 1 off rules that you can read about below, or skip ahead to the main problems users experienced.

Navigating A Network

As you develop multiple Courses and create special interest Groups, they are accessible by going to the left hand navigation of the Network, selecting the template type, and scrolling until you find the appropriate Group or Course.

Indicators for new activity within the Group or Course is only visible once the Group or Course is open. In a standard case it could take up to 3 clicks and a scroll to see there was new content, let alone find what the new content was.

The Network feed displayed content posted to Groups and Courses you were in, as well as posts made at the Network Level, by default ordered by relevance to you.

Features

Community Hosts and members can only create content in particular features within the product. Some, but not all, Network features act as aggregators of the corresponding features within a Group or Course. (i.e. a post made in a Group feed could also be seen in the Network feed by someone who had joined that Group. A member could also post to the Network feed itself to reach everyone.) See what features can own content below by hovering on the create button (GG).

Groups and Courses act as templates that have some shared features. However, they are structured in a way that some features are required GG, some are optional GG, and others are unavailable for that template type all together GG. For Group Discovery, Group lists, and Course lists, they are dependent GG on whether other features are turned on in the product.

You can explore what each feature is and how it works by selecting it below.

Network

Feed
Network
The Network level feed is the first place everyone lands in when they open up the network. It displays articles, quick posts, polls, and events created at the Network level, as well as all posts from Groups and Courses you have joined. Posts from public spaces you have not joined don't appear here but do show up in search.
Group
When opening a Group, the first place everyone lands is on the Group activity feed. Like the Network Feed, it can host all post types except course content. Livestreams appear fixed to the top of the feed feature.
Course
The Course feed is an optional feature and NOT the first place a user lands when opening a course. When turned off, any livestream is only accessible via the link in a notification. Besides that a course feed can host the same types of content as a Group.
feed
Topics
Network
Topics were a tool that could be used to categorize posts within a feed. A list of topics could be selected from the left nav, and when opened, a member could see all the posts with that topic in a filtered list. Network level topics could only be applied to posts created in the Network Feed.
Group
Group Topics worked the same as Network Topics, except they could only be added to posts created in the group feed.
Course
Course Topics worked the same as Network Topics, except they could only be added to posts created in the Course feed.
topics
Branding Images
Network
Pro customers get access to special branding images that can appear at the top of the Network feed and were often used as a place to advertise things happening in the rest of the Network.

Branding Images were not visible on mobile.
Group
Groups did not have any feature specific branding.
Course
Courses did not have any feature specific branding.
branding images
Table of Contents
Network
The Network did not have a table of contents.
Group
Groups did not have table a table of contents.
Course
The table of contents was the centerpiece of a course. It was the first place a user landed and displayed lessons in an order organized by the instructor. The table of contents could be renamed and the content in it could be called whatever the instructor wanted. Student progress could also be tracked by the Instructor to see how much course material they had been through.
table of contents
Events Page
Network
Events are an optional kind of post that have a date, a time, and the option to rsvp to them. The Network level events list shows all events created at the Network level (meaning anyone can join them), as well as any event posted to a Group or Course the user has joined. Events can also be shared to the feed feature, but if you can create an event, the event list must be visible. The Event list also has a calendar view.
Group
Group Events are an optional feature that allow people to set a time and place to come together around a particular topic.
Course
Course Events are an optional feature that allow people to set a time and place to come together around a particular topic.
events
Discovery
Network
This is an optional feature at the Network level. It allows the Network admin to select 3-8 side scrolling carousels filled quickly scannable post, Group, Course, and member cards populated by different criteria. Some examples include Upcoming Events, Members Near You, and Top Courses. These lists could hold up to 15 cards before taking you to the relevant feature to see more if it existed elsewhere in the product. For Example, selecting "See More" on the Members near you list would take you to the member list feature sorted by distance.
Group
The Group discovery feature shows the same carousels as the Network discovery. If the Group doesn't have the correct content type to display in any of the chosen carousels, it appears empty.
Course
Courses don't have a discovery option.
discovery
Member List
Network
The member list shows all members in the Network with a few filtering and  sorting options including Hosts, near you, most active, and more. This feature always had to be on.
Group
The Group members list acts the same as the one at the Network except it only shows members of that specific Group.
Course
The Course members list acts the same as the one at the Network except it only shows members of that specific Course.
member list
Group List
Network
The Group list shows if you have the Group feature enabled. The only way to access your Groups was to select this from the Network's left hand navigation, and scroll in the list until you found the Group you wanted to look at. This list order could be set by the Network Host.
group list
Course List
Network
The Course list shows if you have the Course feature enabled. The only way to access your Course was to select this from the Network's left hand navigation, and scroll in the list until you found the Course you wanted to look at. This list order could be set by the Network Host.
course list
All Member Chat
Network
All member chats open in a flyout and looks like a direct message chat, except it had a presence bar at the top to see who is currently online. A user could mute the all member chat without turning off notifications for the entire Network.
Group
The Group All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Group. A Group all member chat was also accessible from the direct messaging menu, but if you received one message in a group chat, the new messages indicator would no longer show a number of new messages.
Course
The Course All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Course. A Course all member chat was also accessible from the direct messaging menu, but if you received one message in a Course chat, the new messages indicator would no longer show a number of new messages.
all member chat
Direct Messages
Network
Anyone in a community can reach out to any other member of the community and send them a message or start a group chat with them which is accessible in the header of a Group, Course, and Network.
direct messaging
Custom Colors
Network
All Networks start off with a default set of colors that the marketing team decided on, and they have the option to differentiate the header, button, and link colors from each other.
Group
Every new Group had a color randomly assigned to it when created. The color would be used on all headers, buttons, and links in the product if you were inside the Group. This meant the color of a link in an article posted in a Group would use the Group color when you opened it from the Group feed, but the same article when opened in the aggregated Network feed would use the Network color.
Course
Course colors work the same as Group colors.
custom colors
Logos
Network
Everything someone can have membership to required a logo so we could include it in relevant places across the product. The same image could appear at any size from 24x24px to 108x108px
Group
The Group logo works the same as the Network logo.
Course
The Course logo works the same as the Network logo.
logo
External Links
Network
Pro customers could add a link to an external site blended in with the network navigation. This was often used to point users to a store.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
external link
Custom Links
Network
Hosts could add a link to up to 3 outside sites in the bottom of the left nav at the Network level.

Custom Links were not visible on mobile.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
custom links
Role Renaming
Network
All Network top Admins are called Hosts. Their mid level admins are called moderators. and anyone without administrative roles is a member. These naming conventions could not be changed.
Group
Group role names were the same as Network role names.
Course
By default all Course top and mid level Admins were named instructors. All non-admins were named students. These could be customized to whatever word the Course admin wants.
role renaming

Group

Feed
Network
The Network level feed is the first place everyone lands in when they open up the network. It displays articles, quick posts, polls, and events created at the Network level, as well as all posts from Groups and Courses you have joined. Posts from public spaces you have not joined don't appear here but do show up in search.
Group
When opening a Group, the first place everyone lands is on the Group activity feed. Like the Network Feed, it can host all post types except course content. Livestreams appear fixed to the top of the feed feature.
Course
The Course feed is an optional feature and NOT the first place a user lands when opening a course. When turned off, any livestream is only accessible via the link in a notification. Besides that a course feed can host the same types of content as a Group.
feed
Topics
Network
Topics were a tool that could be used to categorize posts within a feed. A list of topics could be selected from the left nav, and when opened, a member could see all the posts with that topic in a filtered list. Network level topics could only be applied to posts created in the Network Feed.
Group
Group Topics worked the same as Network Topics, except they could only be added to posts created in the group feed.
Course
Course Topics worked the same as Network Topics, except they could only be added to posts created in the Course feed.
topics
Branding Images
Network
Pro customers get access to special branding images that can appear at the top of the Network feed and were often used as a place to advertise things happening in the rest of the Network.

Branding Images were not visible on mobile.
Group
Groups did not have any feature specific branding.
Course
Courses did not have any feature specific branding.
branding images
Table of Contents
Network
The Network did not have a table of contents.
Group
Groups did not have table a table of contents.
Course
The table of contents was the centerpiece of a course. It was the first place a user landed and displayed lessons in an order organized by the instructor. The table of contents could be renamed and the content in it could be called whatever the instructor wanted. Student progress could also be tracked by the Instructor to see how much course material they had been through.
table of contents
Events Page
Network
Events are an optional kind of post that have a date, a time, and the option to rsvp to them. The Network level events list shows all events created at the Network level (meaning anyone can join them), as well as any event posted to a Group or Course the user has joined. Events can also be shared to the feed feature, but if you can create an event, the event list must be visible. The Event list also has a calendar view.
Group
Group Events are an optional feature that allow people to set a time and place to come together around a particular topic.
Course
Course Events are an optional feature that allow people to set a time and place to come together around a particular topic.
events
Discovery
Network
This is an optional feature at the Network level. It allows the Network admin to select 3-8 side scrolling carousels filled quickly scannable post, Group, Course, and member cards populated by different criteria. Some examples include Upcoming Events, Members Near You, and Top Courses. These lists could hold up to 15 cards before taking you to the relevant feature to see more if it existed elsewhere in the product. For Example, selecting "See More" on the Members near you list would take you to the member list feature sorted by distance.
Group
The Group discovery feature shows the same carousels as the Network discovery. If the Group doesn't have the correct content type to display in any of the chosen carousels, it appears empty.
Course
Courses don't have a discovery option.
discovery
Member List
Network
The member list shows all members in the Network with a few filtering and  sorting options including Hosts, near you, most active, and more. This feature always had to be on.
Group
The Group members list acts the same as the one at the Network except it only shows members of that specific Group.
Course
The Course members list acts the same as the one at the Network except it only shows members of that specific Course.
member list
All Member Chat
Network
All member chats open in a flyout and looks like a direct message chat, except it had a presence bar at the top to see who is currently online. A user could mute the all member chat without turning off notifications for the entire Network.
Group
The Group All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Group. A Group all member chat was also accessible from the direct messaging menu, but if you received one message in a group chat, the new messages indicator would no longer show a number of new messages.
Course
The Course All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Course. A Course all member chat was also accessible from the direct messaging menu, but if you received one message in a Course chat, the new messages indicator would no longer show a number of new messages.
all member chat
Branding Colors
Network
All Networks start off with a default set of colors that the marketing team decided on, and they have the option to differentiate the header, button, and link colors from each other.
Group
Every new Group had a color randomly assigned to it when created. The color would be used on all headers, buttons, and links in the product if you were inside the Group. This meant the color of a link in an article posted in a Group would use the Group color when you opened it from the Group feed, but the same article when opened in the aggregated Network feed would use the Network color.
Course
Course colors work the same as Group colors.
custom colors
Logos
Network
Everything someone can have membership to required a logo so we could include it in relevant places across the product. The same image could appear at any size from 24x24px to 108x108px
Group
The Group logo works the same as the Network logo.
Course
The Course logo works the same as the Network logo.
logo
External Link
Network
Pro customers could add a link to an external site blended in with the network navigation. This was often used to point users to a store.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
external link
Custom Links
Network
Hosts could add a link to up to 3 outside sites in the bottom of the left nav at the Network level.

Custom Links were not visible on mobile.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
custom links
Role Renaming
Network
All Network top Admins are called Hosts. Their mid level admins are called moderators. and anyone without administrative roles is a member. These naming conventions could not be changed.
Group
Group role names were the same as Network role names.
Course
By default all Course top and mid level Admins were named instructors. All non-admins were named students. These could be customized to whatever word the Course admin wants.
role renaming

Course

Feed
Network
The Network level feed is the first place everyone lands in when they open up the network. It displays articles, quick posts, polls, and events created at the Network level, as well as all posts from Groups and Courses you have joined. Posts from public spaces you have not joined don't appear here but do show up in search.
Group
When opening a Group, the first place everyone lands is on the Group activity feed. Like the Network Feed, it can host all post types except course content. Livestreams appear fixed to the top of the feed feature.
Course
The Course feed is an optional feature and NOT the first place a user lands when opening a course. When turned off, any livestream is only accessible via the link in a notification. Besides that a course feed can host the same types of content as a Group.
feed
Topics
Network
Topics were a tool that could be used to categorize posts within a feed. A list of topics could be selected from the left nav, and when opened, a member could see all the posts with that topic in a filtered list. Network level topics could only be applied to posts created in the Network Feed.
Group
Group Topics worked the same as Network Topics, except they could only be added to posts created in the group feed.
Course
Course Topics worked the same as Network Topics, except they could only be added to posts created in the Course feed.
topics
Branding Images
Network
Pro customers get access to special branding images that can appear at the top of the Network feed and were often used as a place to advertise things happening in the rest of the Network.

Branding Images were not visible on mobile.
Group
Groups did not have any feature specific branding.
Course
Courses did not have any feature specific branding.
branding images
Table of Contents
Network
The Network did not have a table of contents.
Group
Groups did not have table a table of contents.
Course
The table of contents was the centerpiece of a course. It was the first place a user landed and displayed lessons in an order organized by the instructor. The table of contents could be renamed and the content in it could be called whatever the instructor wanted. Student progress could also be tracked by the Instructor to see how much course material they had been through.
table of contents
Events Page
Network
Events are an optional kind of post that have a date, a time, and the option to rsvp to them. The Network level events list shows all events created at the Network level (meaning anyone can join them), as well as any event posted to a Group or Course the user has joined. Events can also be shared to the feed feature, but if you can create an event, the event list must be visible. The Event list also has a calendar view.
Group
Group Events are an optional feature that allow people to set a time and place to come together around a particular topic.
Course
Course Events are an optional feature that allow people to set a time and place to come together around a particular topic.
events
Discovery
Network
This is an optional feature at the Network level. It allows the Network admin to select 3-8 side scrolling carousels filled quickly scannable post, Group, Course, and member cards populated by different criteria. Some examples include Upcoming Events, Members Near You, and Top Courses. These lists could hold up to 15 cards before taking you to the relevant feature to see more if it existed elsewhere in the product. For Example, selecting "See More" on the Members near you list would take you to the member list feature sorted by distance.
Group
The Group discovery feature shows the same carousels as the Network discovery. If the Group doesn't have the correct content type to display in any of the chosen carousels, it appears empty.
Course
Courses don't have a discovery option.
discovery
Member List
Network
The member list shows all members in the Network with a few filtering and  sorting options including Hosts, near you, most active, and more. This feature always had to be on.
Group
The Group members list acts the same as the one at the Network except it only shows members of that specific Group.
Course
The Course members list acts the same as the one at the Network except it only shows members of that specific Course.
member list
All Member Chat
Network
All member chats open in a flyout and looks like a direct message chat, except it had a presence bar at the top to see who is currently online. A user could mute the all member chat without turning off notifications for the entire Network.
Group
The Group All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Group. A Group all member chat was also accessible from the direct messaging menu, but if you received one message in a group chat, the new messages indicator would no longer show a number of new messages.
Course
The Course All Member Chat works the same as the Network All Member Chat, except with only people who have joined that Course. A Course all member chat was also accessible from the direct messaging menu, but if you received one message in a Course chat, the new messages indicator would no longer show a number of new messages.
all member chat
Branding Colors
Network
All Networks start off with a default set of colors that the marketing team decided on, and they have the option to differentiate the header, button, and link colors from each other.
Group
Every new Group had a color randomly assigned to it when created. The color would be used on all headers, buttons, and links in the product if you were inside the Group. This meant the color of a link in an article posted in a Group would use the Group color when you opened it from the Group feed, but the same article when opened in the aggregated Network feed would use the Network color.
Course
Course colors work the same as Group colors.
custom colors
Logos
Network
Everything someone can have membership to required a logo so we could include it in relevant places across the product. The same image could appear at any size from 24x24px to 108x108px
Group
The Group logo works the same as the Network logo.
Course
The Course logo works the same as the Network logo.
logo
External Link
Network
Pro customers could add a link to an external site blended in with the network navigation. This was often used to point users to a store.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
external link
Custom Links
Network
Hosts could add a link to up to 3 outside sites in the bottom of the left nav at the Network level.

Custom Links were not visible on mobile.
Group
Groups did not have this feature.
Course
Courses did not have this feature.
custom links
Role Renaming
Network
All Network top Admins are called Hosts. Their mid level admins are called moderators. and anyone without administrative roles is a member. These naming conventions could not be changed.
Group
Group role names were the same as Network role names.
Course
By default all Course top and mid level Admins were named instructors. All non-admins were named students. These could be customized to whatever word the Course admin wants.
role renaming
While inside a Topic, Group, or Course, it looked very similar to the Network feed. For Groups and Course you could exit back to the Network in the top right corner.

Making a Decision

Now what is the solution to these problems? It's to rebuild the entire platform. Easy! 🙃
‍
Identifying the problems was a big step, but in order to bring flexibility and control to Hosts, it was going to require a huge undertaking to rebuild the foundation of the entire platform. For the first year and a half after conception, we kept on working on smaller one off features that felt more achievable like group chat and video upload.

Early on I started using a metaphor that helped convince other parts of the company that this was a worth while endeavor.

The metaphor

Imagine you're building a town. Right now we have given you two building options, a School and a Gym. You can make as many of each as you want, but if you walk into any one School it's going to be roughly the same as the next. Also your entire town can only be Schools and Gyms. You could try to run a restaurant out of one but it's going to give you a lot of trouble along the way.
In this new world of Spaces, we wanted to give everyone access to the blueprints for individual rooms within their buildings so they can mix and match them however they please!
And then in the future we can break down the building components themselves so you can create any kind of room you want.

Thinking about it in more abstract terms that were detached from the work it would take to build it helped people adopt the vision before jumping to the technical burdens.

Go/No Go

At the end of the day, the big gamble with this project was how much time it was going to take to restructure so much of the platform. However, what really pushed us over the edge was that roughly 2 out of 3 new Hosts are people who found Mighty Networks because they were already in one, but the number one reason people didn't subscribe at the end of their free trial was that they couldn't build what they wanted.
This showed us that people who already use Mighty Networks are the key drivers in new Networks being created. However, that excitement about the platform wasn't enough to get everyone who wanted to start a community to convert because they didn't have the flexibility to build what they wanted.

By unlocking new sectors of community through flexibility, it was simultaneously our best possible marketing strategy and the best thing for our existing users.

That decision along with some exploratory mocks led us to starting 2 project teams, one leading the splitting apart of Space privacy into it's base components (the first part was adding multiple currencies), while the other led the modularizing of the Spaces themselves. I launched the privacy focused team while working closely with the Spaces team before handing off the completed roadmap and designs for privacy to a new PM and Designer so that I could fully focus on Spaces.

For the Space's side, we ran exploratory user interviews with 12 Hosts early on to understand the specific use cases, presented 2 key notes with up to 500 customers in each, organized 1000+ user requests on product board, and made early prototypes to test with Hosts to ensure we were making the right choice at every step along the way.

Paths to Success

We could either do this one of two ways, first is the waterfall method. Using the earlier metaphor, we could bulldoze everything and build it all completely from scratch so from one day to the next a user would find a whole new town with homes, bars, marketplaces, event halls, apartment buildings, restaurants, and more.
The second option was the agile method. One day an architect could find they could add a lecture hall to a gym, and sometime later they could a weight room to a school, until one day they realized all the changes were available, and could build towards whatever they wanted.
While I pushed for an agile flow, management decided to take more of a waterfall approach. The agile flow would get smaller increments to users faster, but arriving at the end vision would take significantly longer because with every 2 steps forward we'd have to take 1 step back that we would inevitably have to undo. There would also be weeks to months where we'd have to make a change that seems strange until another set of features could be completed.

We did want to make sure user's had ample time to prepare and provide feedback, while we still had time to make changes. So we created a customer product council that we reported to biweekly, and ran two month long Alpha and Beta periods with the caveats that certain features were still under development.

Modular

Each feature is now independent so it can be added and removed like building blocks.

Customizable

Not only can every feature be turned on and off, but it can also be renamed and reordered. Hosts can also determine what kinds of content can be shared, choose default sort orders, and decide who can contribute.

Active

Your Spaces are accessible in 1 click from the left nav. Activity appears in real time in the left nav and in the feature tabs within a Space. It gives an accurate count of how much new content there is to interact with.

Quick Build

We built Network and Space templates so that the speed you could create a Network at wasn’t slowed down by all the new flexibility.

Creating a Space now is a quick as 4 clicks on a single page instead of 3 pages and 12 clicks with the start of the create flow hidden in Network settings.

Quick Create

After some feedback during the Beta release, to make sure everyone can still create posts easily and wherever they want, we added a create button to the top of the left nav that will redirect a member to any one of the half dozen kinds of posts you can create.

Bringing the Past to the Future

We made sure existing Networks could keep all their current functionality while allowing them to enjoy the freedom Spaces brings.

Detailed Changes

Here is a more detailed view of every change we implemented in the process
‍
We rearranged the Network and upgraded GG the features so everything was built on
Spaces, and the Network acted instead as an aggregator of the content that's personalized to you. We also added new features GG to give users even more flexibility.

Network

Global Create
The Global Create Button allows people to quickly jump to any Space to start creating content within it, given they have permission to create there.
global create button
Left Navigation Panel
The left navigation panel is now consistent no matter where you are in the network so you can get to any space you are in with a single click and see activity as it's happening.
left navigation panel
Feed
The Network feed is now an optional feature that shows content from any space you are a part of or is public to join. To promote people going into spaces and interacting with each other, content can no longer be posted directly to the Network feed.
aggregated feed
Event
The Network events calendar is an optional feature that allows members to see any event from a space they are in or that is public to explore
aggregated events
Discovery
The Network Discovery no longer dictates the space level discovery and can highlight content from any space. The user will only see it if they have access to the Space it's in.
discovery
Member List
The Network member list can now be turned off for anonymity.
member list
Collections
This new feature allows people to categorize spaces however they want rather than restricting people to 1 Group and 1 Course collection
custom collections
Direct Messages
We split out the all member chat from the main list of direct messages (Group Chat and 1 on 1 chat). Once all space chat was it's own feature, we were able to add in more controls of private chats. A host could decide if private messaging was available in their network at all, and if it was, whether or not individuals could turn off the ability to be messaged.

This helped a lot with networks led by celebrities that didn't want a barrage of messages, and for networks that wanted to direct all questions to a shared bot user rather than going to random Hosts.
direct messaging
Custom Colors
The Network colors are still customizable, but now appear across the entire network.
custom colors
Logo
The Network logo is still required and appears in the same places it did before spaces.
logo
External Link
The external link still provides an area for custom imagery in the header, but is now visible no matter which space you are visiting.
external link
Custom Link
The custom links still appear in the bottom of the left nav but are now visible everywhere in the Network.
custom links
Role Renaming
Hosts no longer have to rename roles per space but can globally rename Network Hosts, Moderators, and Members to anything they want.
role renaming

Space

Feed
The space feed remained relatively unchanged with full customization of the kinds of content inside, but could now be turned on and off in any space.

Every feature could also now be renamed!
feed
Table of Contents
The table of contents could now be turned on and off in any space.
table of contents
Events
Events, having been a more recent feature, remained relatively unchanged.
events
Discovery
Every Space can now personalize their discovery to their specific setup.
discovery
Member List
The Space member list can now be turned off for anonymity.
member list
All Member Chat
All member chat continues to exist in a space, but was moved to sit within the content area so that it could function like the other tabs.
all member chat
Page
The page is a brand new feature that displays an article's content on full display on the background of a space.

People used it to create welcome pages, terminology descriptions, and even sales pages!
page
Hashtags
Adding a hashtag to a post would add a quick link to see all posts in a space with that hashtag. This required making every piece of content searchable.

Hosts were able to choose whether Topics became Spaces or Hashtags before the transition started, and any post with a hashtag used on it could quickly be found in search. Member categories became similar to hashtags but applied to the member profile.
hashtags
Branding Images
Now, every space has it's own header image options as well as space for a brand banner instead of the logo and title.
branding images
Custom Colors
Every space still has custom colors, but by default it will match the network colors and can be set to follow network colors as they are updated.
custom colors
Logo
Every Space still has a logo and it now appears in the left nav.
logo
Auto Join
Because there is no space people are in by default anymore, Hosts needed a way to get users into a default set of spaces so they could see all the content. Setting a space to Auto Join will make sure every member is automatically added to the space.
auto join
Role Renaming
Previously you could only rename roles in Courses, but now every role is customizable in all Spaces.
role renaming

Results

After the release of Spaces, Pro sales close to doubled because we unblocked people from building the community they wanted. Existing Network Hosts also transitioned to higher priced plans. Roughly 5% of all plans transitioned from a $30/month plan to a $98/month plan. We also saw increases in our other project KPIs, but they are not publicly sharable.

Not only were the numbers great, but the feedback from users was overwhelmingly positive! Read a small selection below.

Up NExt

By making these changes, we were able to get out of our own way, and add a lot more flexibility to the product.

While I left Mighty at the end of this project, I'm excited to see what features they build with the improved flexibility, and what the hosts decide to create!
HomeAll ProjectsConnect
jwelch2017@gmail.com6505751238LinkedInInstagram
Home
Projects
Connect